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Technology Industry Trends

Event Technology 101: Top Digital Tools to Make Your Event a Success

By Meaghan Maybee on May 12, 2021

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Meaghan Maybee

As pc/nametag's in-house Word Wizard, Meaghan creates educational content that brings people together and drives meaningful conversations in the events industry.

Event technology is evolving faster than ever before—and for good reason. Today, 90% of event professionals agree that technology can have a positive impact on the success of their events. With the rise of virtual events and hybrid events, many teams recognize that the right tech solutions can take their event experience to a whole new level. In fact, one study even found that event technology can increase event attendance by 20 percent and productivity by 27 percent.  

However, with so many new technologies being developed and released, it can be difficult to know which ones are worth your investment. In this article, we’ll cover some of the latest trends in event technology and how they can help you to increase efficiency, improve engagement and maximize your event’s return on investment (ROI). 


Table of Contents 

What is Event Technology? 

Event technology is any digital tool, software, or machine that makes it easier to plan or execute an event. Some examples of event technology include: 

  • Registration software
  • Marketing platforms
  • Social media tools
  • Engagement tools
  • AI Chatbots
  • Virtual event platforms
  • Streaming services
  • Website builders
  • Mobile apps
  • Floor plan diagramming software
  • Electronic health and safety equipment
  • Event management software
  • Wearable “smart” technology

The ultimate goal of incorporating technology into your event is to provide a better user experience for attendees, virtual audiences and planners alike. For example, event technology has the power to get attendees checked in faster than ever before, resulting in higher satisfaction rates for your event. Technology can also keep attendees feeling engaged whether they attend in person or online. It can bring people together to network and form connections with just a few clicks of a button.  


Event software showing positive data analytics


How Online Event Technology Helps You Achieve Your Event Goals 

Today, marketers and meeting planners have access to a variety of technology solutions to make their events a success. Each piece of their tech stack plays a part in executing an event from the second planning begins to the moment attendees leave. A user-friendly event website, an intuitive registration process, an engaging mobile app, and tactical marketing tools are all examples of technology solutions that contribute to an enjoyable event.  

Event technology can help you to achieve your goals, no matter what type of event you’re planning. It can help your organization accomplish a variety of KPIs like increasing brand awareness, creating lasting relationships with attendees, providing education and solutions, generating qualified leads, and even driving sales opportunities in the future.  

When assessing which technology solutions to incorporate at your event, ask yourself: “What are my main objectives and event KPIs? How can technology be used to expedite the process and improve our chances of success?”  

A woman enjoys a virtual conference

How Technology Enhances the Attendee Experience 

In the past, event planning was a very time-intensive, manual process. Thankfully, we now have access to data-driven solutions that make event marketing, planning, and data analytics faster, easier, and more effective than ever.  

These tools don’t just affect the ease of your job; they also affect the satisfaction of your attendees. Today’s event-goers expect personalized experiences that operate smoothly with little-to-no tech hiccups. Congested registration lines, clunky mobile apps, lack of access to online information, and choppy streaming services can leave attendees feeling frustrated and put your future events at a disadvantage.  

Mistakes can and will happen, but it’s never a bad idea to brainstorm ways to leverage technology to smooth out the “wrinkles” you’ve experienced in the past while planning events. Our next section will cover some of the innovative ways you can use technology to make your next event more tech-driven than ever!

A virtual event attendee enjoys a virtual happy hour with peers

8 Digital Tools to Use at Your Next Event 

Whether you’re hosting a webinar or planning a full-scale conference, there are a variety of ways to leverage the latest developments in technology to create an experience to remember. Read on to discover some of our favorite event technology solutions that are on the market today.

1. Personalize event messaging with digital marketing management tools. 

Event marketers know that marketing strategies are all about bringing value to attendees and aligning their needs with useful products, services, and information. When it comes to your event, it’s important to get creative when determining new ways to reach attendees, gain their attention and tailor the event to their specific interests. Online event technology can help you achieve this. 

Email marketing tools (like MailChimp, HubSpot, and Constant Contact) are perfect for personalizing communication with your attendees. You want them to feel that your event has been planned and executed with them in mind. By acknowledging your audience’s pain points and appealing to the topics they’re interested in, you’ll be more likely to catch their eye and convince them to attend your event.  

  • Marketing Tip: Use personalized emails, texts, and event app push notifications to create excitement around the event experience. You can also customize your social media marketing tactics to create further intrigue.

Social media used for event marketing


2. Use registration software to make event sign-up fast and easy. 

The registration process is everything. At this stage, people are still deciding whether your event is worth their time and attendance. They’re also exploring your event website and social media pages to see what your event is all about. What does your event aim to accomplish? What will attendees get out of the experience?

Make event registration simple by using software like CVENT, or creating a simple form for attendees to fill out. A complicated registration process can turn potential attendees away, so make it your goal to remove any unnecessarily complicated processes during sign-up. Your guests will enjoy having the ability to book their tickets in advance and digital tickets for admittance, which eliminates the need for physical tickets at your event.  


Mobile ticketing app on Phone

3. Leverage event diagramming software to bring your event layout to life.  

Event diagramming has quickly become one of the most essential technologies to the event set-up process. This type of software makes event space design simple by allowing you to create a “geographic setup” for your meeting. This includes where tradeshow booths and exhibits will be, where furniture and registration tables will be set up, and where buffet lines and banquet tables should be placed for optimal foot traffic.

It’s essential to have a complete, detailed picture of how your event will approach seating, floor plans, foot traffic, lighting, cabling, furniture, décor, and other room elements. This is why event diagramming software is quickly becoming one of the most intuitive tools for visualizing how your event will function from a logistical standpoint. Many planners opt for drag-and-drop diagramming, but you can also play around with 3D walk-through software and interactive seating software to get a better idea of how your space design plan will work.

  • Tip: Share event floor plans and venue maps with attendees before they arrive at your venue. This will provide additional peace of mind, especially for attendees who are concerned about safety, security, spacing needs, or getting lost in a large convention center.

New call-to-action

4. Increase safety and security through facial recognition software. 

New technology for the events industry is changing rapidly. Because contactless event check-ins may become an expectation in the foreseeable future, facial recognition technology may play a bigger role in upcoming events. Once attendees consent to facial recognition, they can scan their faces in order to gain access to the event. The machine now recognizes their features, making entering and exiting the venue safer and faster.  Facial recognition event check-in allows for a faster check-in for your guests.

Many attendees are already familiar with AI technology, especially those who use facial recognition systems to gain access to their smartphones. Use AI systems if you’re looking to streamline key attendee touchpoints while also collecting important information to improve future events. Facial recognition could be the key to speeding up event check-ins, improving security, and helping businesses collect more valuable leads in the future.

  • Did you know? Facial recognition can be used to control foot traffic issues and decrease the likelihood of bottlenecks by decreasing the time attendees spend queuing.

A man using facial recognition when registering for an eventPhoto Credit: CVENT 

5. Create a mobile event app to reduce waste and engage attendees. 

Mobile event apps are revolutionizing the attendee experience, and there are a variety of ways they can be used to increase efficiency and make your event experience more enjoyable for attendees. First, event apps make it easier to distribute information and conduct an eco-friendly event. By providing digital access to announcements, session information, speaker bios, exhibitor information, and resources, you’ll cut down on paper and reduce your event’s environmental impact. 

Mobile apps are also great for amplifying attendee networking and keeping attendees engaged with your event. Not only can attendees receive personalized alerts and push notifications, but they can also create their own session schedules, participate in live questionnaires, provide real-time feedback to presenters and planners and connect with other attendees with a click of a button.

  • Tip: Use a mobile app to amplify your event’s social reach. Give attendees the option to connect their LinkedIn, Twitter, or other social media profiles to your event app. This will give them an easy way to share their experience with others and form connections with people they meet at your event. Don’t forget to advertise your event’s hashtag!

event attendee uses event mobile app

6. Improve security and data tracking through wearable event technology. 

Wearable technology is any device that brings tech-based functionality to something people wear at an event. Smart badges, wristbands, smartwatches, earwear, eyewear, and clothing can all be classified as wearable technology when designed with a tech-driven purpose.

While many wearables are still in the works, others are already available for integration with your event strategy. Wristbands and smart badges, for instance, use chips to keep disruptions and lines to a minimum, which can increase attendee engagement and satisfaction. Other wearables can be used to control security access, monitor attendee behaviors, and draw data for event planners to use.

  • Did you know? Wearables can reveal a lot of information about foot traffic at your event. For example, use a wearable to reveal patterns of how attendees tend to navigate your tradeshow floor. Which booths get the most traffic? Which ones don’t? Use this information to help exhibitors drive more foot traffic in the future.

RFID ScannerPhoto Credit: Event Architecture

7. Improve security and data tracking through wearable devices. 

Radiofrequency identification (RFID) is a low-cost technology option that any event planning team can use to gather attendee admission information, detect security access permissions and even streamline access to your event. “Beacon technology” is a similar concept and allows teams to track attendee preferences and record attendee behaviors to create a more personalized experience.  

RFID tracking is a cost-effective way to help your team gather useful attendee behavioral data. Review this information to validate the success of your event and highlight any areas that could use future improvement. For example, planners can use RFID technology as an analytics tool to track session popularity or the length of attendee visits at each booth.

  • Personalize your event right from their wrist: Did you know that RFID wristbands are compatible with RFID event software? This can help you to provide attendee tracking, event access security, cashless payments, social media integration, and much more. Look for PVC card wristbands that come embedded with an RFID chip.

RFID Wristband with full color imprint from pc/nametag

Product Pictured: RFID Wristband by pc/nametag

8. Take advantage of gamification to improve attendee engagement.  

Speaking of upcoming trends in event technology, "Gamified" events are in! Gamification is all about using gameplay to create a fun, immersive experience for attendees while also generating leads and booth visits for exhibitors. Digital quizzes, polls, scavenger hunts, and trivia games are just a few examples of interactive games you can use to create excitement and audience engagement at your event.  

Not only will attendees enjoy playing these games, but you’ll also be gathering important information at the same time. A “spin-to-win" game, for instance, is a great way to give attendees the opportunity to win a prize. In turn, they’ll give you their information so you can start building a relationship with them down the road.

  • Tip: Want to get attendees to download your branded mobile event apps? Let attendees know there are interactive games within the app they can play with other attendees. Kahoot is a great website to use for live trivia your attendees are sure to love.

A BINGO card being used to drive virtual event booth trafficMarketing & Events Consultant, JBS & Associates, used a custom BINGO card to gamify their
virtual event and incorporate their event's sponsors. [Learn More]

Interested in Event Technology? Become an Event Technologist! 

A survey by EventMB showed that only 38% of planners consider themselves “confident tech users” and almost half of planners agreed that having more technical knowledge would help them advance their careers. In today’s digital world, the need for tech-savvy event professionals is growing by the day. If you’re someone who enjoys collecting data, interpreting analytics and creating experiences for attendees, then consider becoming an event technologist.

Signs that You Should Become an Event Technology Specialist: 

  • You’re an event expert who understands event objectives, operations and technology.
  • You have excellent communication and project management skills.
  • You’re comfortable tackling the ins and outs of event data.
  • You’re someone who enjoys research and identifying solutions.
  • You enjoy identifying rising tech trends in the industry.
  • You enjoy aligning event needs with technology solutions.

Analytics dashboard

Event technologists are in charge of extending the reach of the events their organizations create. They know their way around registration systems, lead retrieval systems, content production, and other technology solutions that streamline processes and create efficiencies.  

They may also be put in charge of recommending, managing and maintaining event technology solutions. Check out this role if you want to become a business event strategist who wants to gain a deeper understanding of data, technology and event design. 

Make Your Event More Interactive Through Technology 

As an event professional, it’s up to you and your team to leverage technology solutions to streamline processes, improve security, and support data capture. With so many different technology options on the market today, you’re bound to find a combination of tech applications that work for you!

Looking for a fun way to incorporate technology into the attendee experience? Give the gift of technology! pc/nametag has a variety of tech-driven promotional gifts and giveaways to feature at your event, including:

  • USBs
  • Power banks
  • Adaptors
  • Phone accessories
  • Earbuds
  • Bluetooth speakers

Don’t forget to set yourself up for success with on-site name tag printers, including thermal printers for an expedited registration process and fast, easy, smudge-free printing.

shop pc/nametag's printing products and accessories

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